Reef Casa accepts returns within 30 days of the date your order was received
Returned items must be new and unused, in the original packaging, along with all parts, pieces, accessories, manuals, cables, etc.
Customers are responsible to pay return shipping costs.
Please use this contact form to obtain a Return Merchandise Authorization (RMA) form.
Aquarium & Cabinet returns are subject to a 30% Restocking Fee.
Accessory & Equipment returns are subject to a 25% Restocking Fee.
The following items are not eligible for returns/exchanges:
- Gift Cards
- Clearance or Sale Items
- Custom Aquariums
- Open-Box Items
REJECTED RETURNS & PARTIAL REFUNDS:
Reef Casa reserve the right to reject any return, at anytime under their own discretion.